Friction out
An expression used to describe how difficult it is to stop using a solution. The stickiness of your product.
Monitoring
Friction in
The challenges representing the resistance in getting a customer up and running with a product.
Service Monitoring
A Nova service that provides Office 365 workload availability monitoring. You can find more information here. Other Information Previously known internally by the code name Transponder. Also known as TxP
Workloads
Related to Nova Adoption Accelerator, a workload is a certain application that a campaign is aimed at getting users to adopt. Related to Nova Service Monitoring, workloads are specific endpoints that can be monitored. In production currently, Service Monitoring workloads are Skype for Business, Teams, and Exchange Online. The term workload also comes from references … Read more
Beacon
These are small applications, deployed in Amazon Web Services, which monitor Office 365. Each beacon can manage multiple workloads and typically targets a specific Office 365 data center. Each of our beacons reports to Nova, so that the ‘result’ is visible to all Nova users. Customers can deploy their own beacons, for example in locations … Read more