Archive Shuttle – What to do when…

Are you looking for information about journal migrations, or Journal Commander? Click here.

This page provides some information about what to do when certain things happen in Archive Shuttle. It will be added to over time with new information and advice based on usage in the field and from the product group.

What to do when…

The staging area is full

Check if StagingAreaCleanup command is executed in DB and logs.

Maybe also to stop export module to not produce errors till problem resolution. This will help you to see if any actions you perform make a positive change.

Check if import is running and if it is faster or equal to export. If it’s not then the staging may continually ‘get full’ and that might then be normal for this project / migration.
Check high and low watermarks across all links.

Retention categories aren’t mapped

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Office 365 license pool is depleted

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Performance is less than optimal

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There are a lot of failures

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Migration is occurring from dissociated domains

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You need help with an AS issue

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You have a great idea related to AS

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