Nova Questions & Answers: The Raw Edition

Welcome to the Nova Questions & Answers: The Raw Edition!

In this section you will see some rough, blunt, to-the-point questions, and answers. We’ll be adding to them over time.

Note: These are for internal use only unless specified. If a customer asks a similar question to one on this list, and you want to use the answer, or want help in answer it, reach out in the Nova channel in Teams. (You can reference the question/answer in your message in Teams)

What changes?

AutoPilot had four distinct areas of functionality:
  • Delegation
  • Self Service
  • Configuration Policies
  • License Policies
Today, in DPC, the self-service option and configuration policies are hidden. So, DPC offers the ability to deploy and control a delegation policy.  It also offers licensing capabilities, which will be enhanced in the near future.  A delegation policy offers administrators the ability to authorize users to perform certain tasks. This provides a similar capability to RBAC (Roles Based Access Controls), which is a common administrator term.
The previous self-signup trial for Radar will be replaced by a guided trial. There is no self-signup trial for Nova at this point.  Nova sales will include a customer enablement package that includes a level of proactive support, as well as guided setup.
Demonstrations of Nova require a knowledge of the roadmap. Demos will be conducted by a limited number of highly trained individuals who are familiar with both current and future features. Currently, only a few people have this capability, but we're working to make this repeatable and to scale the process. There is a demo request process that provides access to these individuals (Click here)
The roadmap is both complex and confidential so just as with demos we will provide a roadmap presentation request process. An NDA is required for this presentation. A roadmap summary is available to customer facing teams to present without NDA, sharing that presentation requires an NDA.
This is optional third party content that focuses on 'why' people should adopt a workload/service, rather than how.

Timing

Software is rarely (maybe never) considered "finished". Nova will continuously evolve. We will offer new enhancements, subscriptions, and services to subscribers. However, Nova is considered released with the availability of Reporting, which is what the vast majority of our management customers are using.
Currently, this functionality is hidden. Whether it will be made available later is yet to be determined.
Based on the original schedule we set, yes. But, relative to the market, there is not an 800-pound gorilla in the market yet, which is what we want to be. So, we're okay. It's estimated it will take 10 years for the market to mature.

Strategy

We determined it would be very difficult to become a leader in the SaaS management market with AutoPilot and Radar as separate solutions. It was difficult to…
  • Action insights (discovered in Radar)
  • Add new data sources (and reporting related to them)
  • Aggregate across organizations
  • Adapt to new user requirements
Our separate solutions also had limited appeal to service providers. Developing one solution (Nova) gives us a more solid foundation/framework to build on and improves our ability to move forward as a leader in the market.
  • To continue to lead in the delivery of fixed price, fixed outcome migration services
  • To become number 1 or 2 in the SaaS Management market
  • To win and keep the trust of our customers and partners
As of October 2018, there are around 155 million users. Microsoft says that there are 500,000 organizations using Microsoft Teams.
A competitive framework is coming out soon, and will be added to the Readiness site.
  • Relative to Coreview: They're ahead technology wise, but, we're not running into them as often as we thought we would. They're also famously difficult to work with.
  • Relative to BetterCloud: They have good Gartner coverage, but they are weak in their Office 365 coverage.
Not at this point in the market evolution. Many of those suites have users that simply will not pay for a SaaS management service.

Existing customers

Existing Radar customers will receive Nova reporting as part of their subscription. We will review what other services we may offer to existing Radar customers as part of the subscription (effectively as a trial) during their current subscription period. Sales will be driving an early adopter program for Radar customers, to drive Nova adoption. 
No, they do not. However, if they want additional services, they will need to pay for that onboarding
Autopilot is no longer available to new customers and has been replaced by DPC. This rename will happen as part of the switch to Nova. Please do not sell Autopilot - sell DPC instead.    
We will keep Radar alive for a certain amount of time, probably anywhere from 4-9 months depending how fast we can move the rest of the Radar functions over to Nova. A customer can, in that period, keep using both. But ‘we are not fixing issue in Radar’ so the customer will have to move over fully at some time in this 4-9 month period.

Sales

AutoPilot had four distinct areas of functionality:
  • Delegation
  • Self Service
  • Configuration Policies
  • License Policies
Today, in DPC, the self-service option and configuration policies are hidden. So, DPC offers the ability to deploy and control a delegation policy.  It also offers licensing capabilities, which will be enhanced in the near future.  A delegation policy offers administrators the ability to authorize users to perform certain tasks. This provides a similar capability to RBAC (Roles Based Access Controls), which is a common administrator term.
The previous self-signup trial for Radar will be replaced by a guided trial. There is no self-signup trial for Nova at this point.  Nova sales will include a customer enablement package that includes a level of proactive support, as well as guided setup.
Demonstrations of Nova require a knowledge of the roadmap. Demos will be conducted by a limited number of highly trained individuals who are familiar with both current and future features. Currently, only a few people have this capability, but we're working to make this repeatable and to scale the process.  There is a demo request process that provides access to these individuals (Click here)
Nova will be sold directly to large enterprise (about 1500 users or more) and via Service Providers to smaller businesses. This is not black and white and will require discussion and judgement for those customers who sit between those two segments. 
It is only in large Sales engagements that we will discuss selling individual services, and that is strictly limited by the number of users (currently 1,500) and described in the price list.  In our Service Provider engagements we position individual services.
We want to transition them to Service Providers.
Nova is sold as a complete package to smaller customers (see pricelist). For larger customers (currently about 1500 users) we will consider selling individual services (modules).
No, it's hidden for now and will be re-introduced at a later date.
The roadmap is both complex and confidential so just as with demos we will provide a roadmap presentation request process. An NDA is required for this presentation. A roadmap summary is available to customer facing teams to present without NDA, sharing that presentation requires an NDA.
Nova Delegation & Policy Control can be activated with a trial subscription. When this is active all policies, actions, activities, properties and so on are available, but when an action is performed nothing happens on the associated Office 365 tenant. It's a great way, if handled properly with a potential customer, to see what Nova DPC can really do. See more information here.
This is optional third party content that focuses on 'why' people should adopt a workload/service, rather than how.

Demos

Generally we want demos of Nova to be done by certain people in a certain way to ensure consistency and a good experience for our potential customer or partner. See how to request a demo here.
As soon as possible, but most likely towards the end of 2019.
There are challenges with this at the moment. Nova has two types of data inside it: Static, Dynamic. Static data is easy, eg number of licenses, users in department X, Y, Z.. that’s all built into any Microsoft demo tenant. The ‘real issue’ is the moving, or time based data...the dynamic data , eg failed logins, Team conversations, Teams meetings, email in and out. There is, for presales, a demo environment (a set of two). Over the coming weeks and months we'll gain experience in demo'ing the product, the product will evolve, and we'll come back to this question then.

What changed in reporting?

A bunch of general reports -- a dozen or more. These reports are rich and contain multiple sections (charts, tables, graphs). They can be cloned, but not edited. The cloned reports can be edited. And they see any custom reports that they create. General reports are also available under appropriate menu items.
Over a dozen RICH reports containing tons of sections, graphs, tables and so on. These are a consolidation of lots of individual reports that they would have seen in Radar.
No, not all. Some, you still have to go to Radar for. Some appear now, but in different, better formats. And they're more useful. Radar reports showed one, single element of something. Nova reports are rich, with multiple sections, enabling multiple aspects of information to be shown.

What's the PPN?

It's a preview program for Nova. It enables selected customers and partners access to ideas, features, and changes ahead of the main crowd of people. People on the PPN should actively participant and their input will affect everything from the design stages forwards.
As long as it adds value to both parties it can continue. We will keep developing Nova and the participants may want to keep giving good feedback.
The participants become a normal customers or move off.
Yes it they want to, and become a regular production Nova customer.
This is something that we're adding so that certain 'new features' can be given to the preview customers first.

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